Frequently asked questions

General Questions

Where is your shop located?
Anthony's Auto Craft is at 111 Verdi St, San Rafael, CA 94901. Contact us before bringing in a damaged vehicle so we can discuss its condition and your arrival.
How can I contact the shop?
Call (415) 456-7591 or use our contact page to describe the work you need. Include your vehicle make, model, year and a brief description of the damage.
What kinds of vehicles do you work on?
We specialize in luxury, European, exotic and high-performance auto body and collision repair. Tell Anthony's Auto Craft your exact make, model and year so we can confirm the appropriate repair arrangements.
How do I arrange an inspection or estimate?
Call (415) 456-7591 or contact us online with your vehicle details and the areas that were damaged. We will discuss the next steps for evaluating the vehicle; an inspection is needed to establish its repair requirements.
Should I call before visiting?
Yes. Contact Anthony's Auto Craft before visiting to confirm current availability and arrangements for receiving your vehicle. This is especially useful if it cannot be driven safely or you need transportation assistance.
What information should I have ready when discussing repairs?
Have the make, model, year, damage location and any dashboard warnings ready. Explain what happened and whether doors, steering, lights or wheels behave differently. Photographs may help describe visible damage, but they cannot rule out hidden damage.
How long will my collision repairs take?
Timing depends on the damage found, the repair plan, parts availability and any required checks. Ask Anthony's Auto Craft for the expected schedule after evaluation and for an update if the scope changes.
Can you tell me the repair cost from a description alone?
A description is a useful starting point, but it cannot establish everything the vehicle needs. Ask Anthony's Auto Craft about an assessment and a written estimate before deciding on repairs.
What should I have ready if an insurance claim is involved?
Keep your claim reference, adjuster contact details and any estimate you have received available for your discussion with Anthony's Auto Craft. Confirm coverage, deductibles and rental benefits with your insurer; those terms depend on your policy and claim.
Is there a warranty on auto body repairs?
We offer auto body repair with a limited lifetime warranty. Ask Anthony's Auto Craft for the written terms that apply to your repair, including covered work, exclusions and any ownership or care requirements.
How can I confirm your current opening hours?
Call (415) 456-7591 before making a trip to confirm our current opening hours and vehicle drop-off arrangements.
How do I confirm payment arrangements?
Discuss the accepted payment methods and any amount due with Anthony's Auto Craft before authorizing repairs or arranging collection. Do not assume a deductible or rental charge is included in an insurance payment.
Do you offer vehicle pickup and delivery?
Yes. Our concierge service offers pickup and delivery in the North Bay, San Francisco and Napa. Contact Anthony's Auto Craft to confirm arrangements for your location and vehicle condition.
Can I arrange a rental while my car is being repaired?
Yes. We offer an in-house rental program. Ask Anthony's Auto Craft about current vehicle availability, rates and terms before making plans.
Will my vehicle be cleaned after repairs?
Vehicles we repair are detailed after the repairs are completed. Discuss any particular concern with Anthony's Auto Craft when reviewing your repair plan.

Service Questions

Do you handle both cosmetic and structural collision damage?
Yes. Anthony's Auto Craft provides auto body, cosmetic and structural collision repair. The assessment determines which areas are affected and the repair procedures appropriate for your vehicle.Learn More About Luxury Collision RepairLearn More About Mercedes Body RepairLearn More About Maserati Body Repair
Can you assess damage to aluminum vehicle structures?
Yes. Aluminum structural repair is part of our specialist collision work. Contact Anthony's Auto Craft with your model and damage details so we can confirm the applicable repair requirements.Learn More About Luxury Collision RepairLearn More About Mercedes Body RepairLearn More About Maserati Body Repair
Do you work on Mercedes-Benz body damage?
Yes. Anthony's Auto Craft offers Mercedes-Benz body and collision repair, including aluminum structural work. Tell us your model and year when arranging an assessment.Learn More About Luxury Collision RepairLearn More About Mercedes Body RepairLearn More About Maserati Body Repair
Do you repair Maserati body and paint damage?
Yes. Anthony's Auto Craft offers Maserati cosmetic, body, paint and structural repair. An inspection helps determine the appropriate work for the damaged areas.Learn More About Luxury Collision RepairLearn More About Mercedes Body RepairLearn More About Maserati Body Repair
Can I ask about collision repairs for a BMW or Lexus?
Yes. Contact Anthony's Auto Craft with your BMW or Lexus model, year and damage details to discuss collision-repair arrangements. Confirm the work available for your particular vehicle before delivery.Learn More About Luxury Collision RepairLearn More About Mercedes Body RepairLearn More About Maserati Body Repair
Do you offer paintless dent removal?
Yes. We offer paintless dent removal. Anthony's Auto Craft will assess the dent, panel access and paint condition to determine whether that approach is suitable.Learn More About Concierge and Additional Services
Can you assess paint chips and scratches?
Yes. Anthony's Auto Craft offers touch-ups and body refinishing work. We can assess the affected finish and discuss whether a localized repair or more extensive refinishing is appropriate.Learn More About Luxury Collision RepairLearn More About Maserati Body Repair
Can you assess a door or body panel that no longer fits after a collision?
Yes. Describe the changed fit or closing behavior to Anthony's Auto Craft when arranging collision-repair assessment. Avoid forcing the panel or driving with a door or hood that cannot latch securely.Learn More About Luxury Collision RepairLearn More About Mercedes Body RepairLearn More About Maserati Body Repair
Do you offer glass replacement?
Yes. Glass replacement is among the additional services available through Anthony's Auto Craft. Identify the damaged glass and your vehicle details so we can discuss the work and any model-specific requirements.Learn More About Concierge and Additional Services
Do you offer wheel repair?
Yes. Anthony's Auto Craft offers wheel repair. A damaged wheel needs assessment to determine whether repair is appropriate; not every crack, bend or impact-damaged wheel can be safely repaired.Learn More About Concierge and Additional Services
Can you assess collision damage on my Tesla?
Yes. Anthony's Auto Craft offers Tesla body repair. Contact us with the model, year and damage details to confirm current coverage and safe receiving arrangements, especially if the underbody or high-voltage system may be affected.Learn More About Tesla Body Repair
Is shuttle service available through the concierge program?
Yes. Our concierge program includes shuttle service for the North Bay, San Francisco and Napa. Confirm scheduling and arrangements with Anthony's Auto Craft.Learn More About Concierge and Additional ServicesLearn More About Rental Arrangements
How do I confirm rental costs and conditions?
Ask Anthony's Auto Craft for current rental availability, rates, eligibility and any mileage, fuel, tax or other charges. Confirm any insurance reimbursement separately before relying on it.Learn More About Concierge and Additional ServicesLearn More About Rental Arrangements
Do you serve the East San Francisco Bay Area?

Yes. We serve Oakland, Berkeley, Alameda, Emeryville, Piedmont, Orinda, Lafayette, Walnut Creek, Danville, San Ramon, Dublin, Pleasanton, Fremont, Hayward, Castro Valley, San Leandro, Richmond, El Cerrito, and the wider East Bay Area.

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How far is your shop from Oakland or Berkeley?

Most Oakland and Berkeley drivers reach us in about 35 to 50 minutes depending on bridge traffic. Richmond, El Cerrito, and Albany can be even closer through the Richmond-San Rafael Bridge corridor.

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Can you tow my vehicle from the East Bay?

Yes. If your vehicle is unsafe to drive after a collision, we can help coordinate flatbed towing from Alameda County or Contra Costa County to our San Rafael facility.

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Do you repair Tesla, Rivian, Lucid, and other EVs?

Yes. We are Tesla-approved and trained on EV collision repair. We also work on Rivian, Lucid, BMW i-series, Mercedes EQ, and other electric vehicles that require high-voltage safety procedures and careful structural work.

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Can I choose your shop instead of the insurance company's preferred shop?

Yes. California law gives you the right to choose your own auto body shop. We work with your insurer, write supplements when needed, and document the repair properly.

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Do you handle luxury and classic car insurance claims?

Yes. We work with Chubb, Hagerty, AIG Private Client, Pure, and other carriers used for luxury and collector vehicles in Piedmont, Alameda, Orinda, Danville, Blackhawk, Berkeley, and Walnut Creek.

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Do you warranty the repair?

Yes. Anthony's Auto Craft provides a lifetime warranty on bodywork and paint repairs for as long as you own the vehicle.

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You're in San Rafael — do you really serve Napa County?

Yes — and Napa Valley drivers make up a steady share of our shop on any given week. We serve American Canyon, Napa, Yountville, Oakville, Rutherford, St. Helena, Calistoga, Angwin, Deer Park, Pope Valley, Lake Berryessa, and the Carneros corridor. American Canyon and the city of Napa are about 45 minutes via Highway 37 to Highway 29. Yountville is just past that. St. Helena is around an hour. Calistoga is 75 minutes. Customers tell us the drive is worth it for OEM-spec work and the kind of paint match a Concours judge can't pick out.

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How long does a typical auto body repair take?

It depends on the severity. A minor bumper repair or door ding can be done in one to two days. A full collision repair with frame work, panel replacement, and a complete repaint typically takes five to ten business days. Concours-grade restoration and full body repaint runs longer. We give every customer a realistic timeline upfront and contact you if anything changes.

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Do I have to use the shop my insurance company recommends?

No. In California, you have the legal right to choose your own auto body shop. Insurance companies sometimes steer customers to their preferred shops because those shops agree to cut costs. You are not obligated to use them. Choose the shop you trust, and we will work directly with your insurer.

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Do you work with Hagerty, Chubb, and other classic-car carriers?

Yes. We regularly handle agreed-value claims through Hagerty, Chubb, AIG Private Client, Pure, and the other carriers Napa collectors typically use. We document the work to the standard those policies require, including before-and-after photography, parts sourcing notes, and finish details.

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Can you fix my Tesla or other EV?

Yes. We are Tesla-approved and trained on bonded-aluminum, high-voltage-safe, and structural EV repair processes. We also work on Rivian, Lucid, BMW i-series, and Mercedes EQ models. We coordinate flatbed towing from anywhere in Napa County if your EV is not safe to drive.

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Can you repair wildfire smoke and ash damage to paint?

Yes. Wildfire ash is acidic and etches clear coat if it sits on a vehicle through Valley summer heat. We have repaired many vehicles after the 2017 Atlas Fire, the 2020 LNU Lightning Complex, and the 2020 Glass Fire. Treatment ranges from full paint correction and ceramic resealing on lighter cases to spot repaint or full body repaint on more severe damage.

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Do you offer a warranty on your work?

Yes. Anthony's Auto Craft provides a lifetime warranty on bodywork and paint repairs for as long as you own the vehicle. If anything we repaired fails due to workmanship, bring it back and we will fix it at no charge.

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You're in San Rafael — is it really worth driving across the Golden Gate?

Yes — and SF drivers make up a steady share of our shop on any given week. The Marina is 20 minutes across the Golden Gate Bridge. Pacific Heights is about 25. Noe Valley and the Mission are 30 to 35. SF clients tell us the drive is worth it for OEM-spec work, the kind of paint match a Concours judge can't pick out, and a shop that actually returns calls about timeline.

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What if my car was hit-and-run and I never got the other driver's info?

This is one of the most common situations we see from SF drivers. File the SFPD report, then bring us the case number and your insurance details. If you carry uninsured-motorist or collision coverage, your insurer typically covers the repair. We document the damage to the standard your carrier needs, file the claim, and write the supplements when the adjuster misses something.

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How long does a typical auto body repair take?

It depends on the severity. A minor bumper repair or door ding can be done in one to two days. A full collision repair with frame work, panel replacement, and a complete repaint typically takes five to ten business days. Concours-grade restoration and full body repaint runs longer. We give every customer a realistic timeline upfront and contact you if anything changes — no SF driver wants to make a surprise second trip across the bridge.

Learn More About Our Service Areas
Can you fix my Tesla or other EV?

Yes. We are Tesla-approved and trained on bonded-aluminum, high-voltage-safe, and structural EV repair processes. We also work on Rivian, Lucid, BMW i-series, and Mercedes EQ models. SF has one of the highest EV adoption rates in the country and we are built for it. We coordinate flatbed towing from anywhere in the city.

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Do you work with Chubb, Hagerty, AIG Private Client, and Pure?

Yes. We regularly handle agreed-value claims through Hagerty, Chubb, AIG Private Client, and Pure — the carriers Pacific Heights, Sea Cliff, Marina, and Russian Hill garages typically use to insure their luxury daily drivers and classic cars. We document the work to the standard those policies require, including before-and-after photography, parts sourcing notes, and finish details.

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Do you serve all of Marin County?

Yes. Our shop is at 111 Verdi St in San Rafael and we serve every town in Marin — San Rafael, Novato, Mill Valley, Tiburon, Belvedere, Sausalito, Larkspur, Corte Madera, San Anselmo, Fairfax, Ross, and Kentfield, plus West Marin towns including Bolinas, Stinson Beach, Inverness, Point Reyes Station, Olema, and Tomales. We coordinate towing and rentals if your car is not safe to drive.

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How long does a typical auto body repair take?

It depends on the severity of the damage. A minor bumper repair or door ding can be done in one to two days. A full collision repair with frame work, panel replacement, and a complete repaint typically takes five to ten business days. We give every customer a realistic timeline upfront and contact you if anything changes.

Learn More About Our Service Areas
Can you fix my Tesla or other EV?

Yes. We are Tesla-approved and trained on bonded-aluminum, high-voltage-safe, and structural EV repair processes. We also work on Rivian, Lucid, BMW i-series, and Mercedes EQ models. Marin has one of the highest EV adoption rates in the country and we are built for it.

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Do you handle deer-strike damage?

Yes. Deer strikes are common on Sir Francis Drake, Lucas Valley Road, Highway 1, and through Lagunitas. We repair the front-end damage, replace radiators and condensers when needed, and refinish the panels so the car looks like nothing happened.

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Do I have to use the shop my insurance company recommends?

No. In California, you have the legal right to choose your own auto body shop. Insurance companies sometimes steer customers to their "preferred" shops — often because those shops agree to cut costs. You are not obligated to use them. Choose the shop you trust, and we'll work directly with your insurer.

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Can you match my car's exact paint color?

Yes. We use computerized paint-mixing technology that matches your vehicle's factory color code. For older vehicles where the paint may have faded, we blend the new paint into adjacent panels so the repair is invisible. Color matching is something we've refined over 50 years of work on every make and model.

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What's the difference between paintless dent repair and traditional dent repair?

Paintless dent repair (PDR) uses specialized tools to massage the metal back into shape from behind the panel — no filler, no paint. It works well for dents where the paint hasn't cracked or been scratched. Traditional dent repair involves sanding, filling, priming, and repainting, and is necessary when the paint has been damaged. PDR is faster and less expensive when it's the right option.

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Do you offer a warranty on your work?

Yes. Anthony's Auto Craft provides a lifetime warranty on all bodywork and paint repairs for as long as you own the vehicle. If anything we repaired fails due to workmanship, bring it back and we'll fix it at no charge.

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Is rust something you can fix, or does it mean the car is done?

In most cases, rust is fixable — especially when caught early. Surface rust and rust bubbling under the paint can be ground out, treated, and repainted. Structural rust in the frame or floor is more serious, but often still repairable. Bring your car in and we'll give you an honest assessment of what's involved and whether repair makes economic sense.

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You're in San Rafael — do you really serve all of Sonoma County?

Yes — and Sonoma drivers make up a meaningful share of the cars in our shop on any given week. We serve Santa Rosa, Petaluma, Sonoma, Healdsburg, Sebastopol, Rohnert Park, Cotati, Windsor, Cloverdale, Glen Ellen, Kenwood, Guerneville, Forestville, Bodega Bay, Sea Ranch, Geyserville, and the surrounding communities. Petaluma is 20 minutes south on US-101. Santa Rosa is about 40. Healdsburg about an hour. Customers tell us the drive is worth it for the quality of work and the OEM certifications most shops up north don't carry.

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How long does a typical auto body repair take?

It depends on the severity. A minor bumper repair or door ding can be done in one to two days. A full collision repair with frame work, panel replacement, and a complete repaint typically takes five to ten business days. We give every customer a realistic timeline upfront and contact you if anything changes — no Sonoma driver wants to make a surprise second trip down 101.

Learn More About Our Service Areas
Can you fix my Tesla or other EV?

Yes. We are Tesla-approved and trained on bonded-aluminum, high-voltage-safe, and structural EV repair processes. We also work on Rivian, Lucid, BMW i-series, and Mercedes EQ models. Sonoma's EV adoption is among the highest in the state and we are built for it.

Learn More About Our Service Areas
Can you repair wildfire smoke and ash damage to paint?

Yes. Wildfire ash is acidic and etches clear coat if it sits on a vehicle through the heat of summer. We have repaired many vehicles after the 2017 Tubbs Fire and the 2019 Kincade Fire. Treatment ranges from full paint correction and ceramic resealing on lighter cases to spot repaint or full body repaint on more severe damage.

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Do you handle deer-strike damage from rural Sonoma roads?

Yes. Deer strikes are common on Bohemian Highway, Coleman Valley Road, Highway 128, and the rural stretches around Glen Ellen, Geyserville, and Annapolis. We repair the front-end damage, replace radiators and condensers when needed, and refinish the panels so the car looks like nothing happened.

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How long has Anthony’s Auto Craft served Marin?
Anthony's Auto Craft has served Marin County for more than 50 years from Verdi Street in San Rafael.Learn More About Our Repair TechnologyLearn More About Our Vehicle Expertise
What experience and training support your repairs?
Our team has more than 20 years of experience with aluminum and composite repairs. Technician training includes Mercedes-Benz, Tesla, BMW, Lexus, Maserati and I-CAR programs. Contact Anthony's Auto Craft to discuss the requirements for your particular vehicle.Learn More About Our Repair TechnologyLearn More About Our Vehicle Expertise
How does the concierge program simplify a repair visit?
Our concierge program began in 2007. It combines repair arrangements with an in-house Mercedes-Benz and Tesla rental fleet, plus pickup and delivery in the North Bay, San Francisco and Napa. Ask Anthony's Auto Craft about rental delivery, availability and scheduling for your location.Learn More About Our Repair TechnologyLearn More About Our Vehicle Expertise

Still have a question?

Call (415) 456-7591