Frequently asked questions
General Questions
Where is your shop located?
How can I contact the shop?
What kinds of vehicles do you work on?
How do I arrange an inspection or estimate?
Should I call before visiting?
What information should I have ready when discussing repairs?
How long will my collision repairs take?
Can you tell me the repair cost from a description alone?
What should I have ready if an insurance claim is involved?
Is there a warranty on auto body repairs?
How can I confirm your current opening hours?
How do I confirm payment arrangements?
Do you offer vehicle pickup and delivery?
Can I arrange a rental while my car is being repaired?
Will my vehicle be cleaned after repairs?
Service Questions
Do you handle both cosmetic and structural collision damage?
Can you assess damage to aluminum vehicle structures?
Do you work on Mercedes-Benz body damage?
Do you repair Maserati body and paint damage?
Can I ask about collision repairs for a BMW or Lexus?
Do you offer paintless dent removal?
Can you assess paint chips and scratches?
Can you assess a door or body panel that no longer fits after a collision?
Do you offer glass replacement?
Do you offer wheel repair?
Can you assess collision damage on my Tesla?
Is shuttle service available through the concierge program?
How do I confirm rental costs and conditions?
Do you serve the East San Francisco Bay Area?
Yes. We serve Oakland, Berkeley, Alameda, Emeryville, Piedmont, Orinda, Lafayette, Walnut Creek, Danville, San Ramon, Dublin, Pleasanton, Fremont, Hayward, Castro Valley, San Leandro, Richmond, El Cerrito, and the wider East Bay Area.
Learn More About Our Service AreasHow far is your shop from Oakland or Berkeley?
Most Oakland and Berkeley drivers reach us in about 35 to 50 minutes depending on bridge traffic. Richmond, El Cerrito, and Albany can be even closer through the Richmond-San Rafael Bridge corridor.
Learn More About Our Service AreasCan you tow my vehicle from the East Bay?
Yes. If your vehicle is unsafe to drive after a collision, we can help coordinate flatbed towing from Alameda County or Contra Costa County to our San Rafael facility.
Learn More About Our Service AreasDo you repair Tesla, Rivian, Lucid, and other EVs?
Yes. We are Tesla-approved and trained on EV collision repair. We also work on Rivian, Lucid, BMW i-series, Mercedes EQ, and other electric vehicles that require high-voltage safety procedures and careful structural work.
Learn More About Our Service AreasCan I choose your shop instead of the insurance company's preferred shop?
Yes. California law gives you the right to choose your own auto body shop. We work with your insurer, write supplements when needed, and document the repair properly.
Learn More About Our Service AreasDo you handle luxury and classic car insurance claims?
Yes. We work with Chubb, Hagerty, AIG Private Client, Pure, and other carriers used for luxury and collector vehicles in Piedmont, Alameda, Orinda, Danville, Blackhawk, Berkeley, and Walnut Creek.
Learn More About Our Service AreasDo you warranty the repair?
Yes. Anthony's Auto Craft provides a lifetime warranty on bodywork and paint repairs for as long as you own the vehicle.
Learn More About Our Service AreasYou're in San Rafael — do you really serve Napa County?
Yes — and Napa Valley drivers make up a steady share of our shop on any given week. We serve American Canyon, Napa, Yountville, Oakville, Rutherford, St. Helena, Calistoga, Angwin, Deer Park, Pope Valley, Lake Berryessa, and the Carneros corridor. American Canyon and the city of Napa are about 45 minutes via Highway 37 to Highway 29. Yountville is just past that. St. Helena is around an hour. Calistoga is 75 minutes. Customers tell us the drive is worth it for OEM-spec work and the kind of paint match a Concours judge can't pick out.
Learn More About Our Service AreasHow long does a typical auto body repair take?
It depends on the severity. A minor bumper repair or door ding can be done in one to two days. A full collision repair with frame work, panel replacement, and a complete repaint typically takes five to ten business days. Concours-grade restoration and full body repaint runs longer. We give every customer a realistic timeline upfront and contact you if anything changes.
Learn More About Our Service AreasDo I have to use the shop my insurance company recommends?
No. In California, you have the legal right to choose your own auto body shop. Insurance companies sometimes steer customers to their preferred shops because those shops agree to cut costs. You are not obligated to use them. Choose the shop you trust, and we will work directly with your insurer.
Learn More About Our Service AreasDo you work with Hagerty, Chubb, and other classic-car carriers?
Yes. We regularly handle agreed-value claims through Hagerty, Chubb, AIG Private Client, Pure, and the other carriers Napa collectors typically use. We document the work to the standard those policies require, including before-and-after photography, parts sourcing notes, and finish details.
Learn More About Our Service AreasCan you fix my Tesla or other EV?
Yes. We are Tesla-approved and trained on bonded-aluminum, high-voltage-safe, and structural EV repair processes. We also work on Rivian, Lucid, BMW i-series, and Mercedes EQ models. We coordinate flatbed towing from anywhere in Napa County if your EV is not safe to drive.
Learn More About Our Service AreasCan you repair wildfire smoke and ash damage to paint?
Yes. Wildfire ash is acidic and etches clear coat if it sits on a vehicle through Valley summer heat. We have repaired many vehicles after the 2017 Atlas Fire, the 2020 LNU Lightning Complex, and the 2020 Glass Fire. Treatment ranges from full paint correction and ceramic resealing on lighter cases to spot repaint or full body repaint on more severe damage.
Learn More About Our Service AreasDo you offer a warranty on your work?
Yes. Anthony's Auto Craft provides a lifetime warranty on bodywork and paint repairs for as long as you own the vehicle. If anything we repaired fails due to workmanship, bring it back and we will fix it at no charge.
Learn More About Our Service AreasYou're in San Rafael — is it really worth driving across the Golden Gate?
Yes — and SF drivers make up a steady share of our shop on any given week. The Marina is 20 minutes across the Golden Gate Bridge. Pacific Heights is about 25. Noe Valley and the Mission are 30 to 35. SF clients tell us the drive is worth it for OEM-spec work, the kind of paint match a Concours judge can't pick out, and a shop that actually returns calls about timeline.
Learn More About Our Service AreasWhat if my car was hit-and-run and I never got the other driver's info?
This is one of the most common situations we see from SF drivers. File the SFPD report, then bring us the case number and your insurance details. If you carry uninsured-motorist or collision coverage, your insurer typically covers the repair. We document the damage to the standard your carrier needs, file the claim, and write the supplements when the adjuster misses something.
Learn More About Our Service AreasHow long does a typical auto body repair take?
It depends on the severity. A minor bumper repair or door ding can be done in one to two days. A full collision repair with frame work, panel replacement, and a complete repaint typically takes five to ten business days. Concours-grade restoration and full body repaint runs longer. We give every customer a realistic timeline upfront and contact you if anything changes — no SF driver wants to make a surprise second trip across the bridge.
Learn More About Our Service AreasCan you fix my Tesla or other EV?
Yes. We are Tesla-approved and trained on bonded-aluminum, high-voltage-safe, and structural EV repair processes. We also work on Rivian, Lucid, BMW i-series, and Mercedes EQ models. SF has one of the highest EV adoption rates in the country and we are built for it. We coordinate flatbed towing from anywhere in the city.
Learn More About Our Service AreasDo you work with Chubb, Hagerty, AIG Private Client, and Pure?
Yes. We regularly handle agreed-value claims through Hagerty, Chubb, AIG Private Client, and Pure — the carriers Pacific Heights, Sea Cliff, Marina, and Russian Hill garages typically use to insure their luxury daily drivers and classic cars. We document the work to the standard those policies require, including before-and-after photography, parts sourcing notes, and finish details.
Learn More About Our Service AreasDo you serve all of Marin County?
Yes. Our shop is at 111 Verdi St in San Rafael and we serve every town in Marin — San Rafael, Novato, Mill Valley, Tiburon, Belvedere, Sausalito, Larkspur, Corte Madera, San Anselmo, Fairfax, Ross, and Kentfield, plus West Marin towns including Bolinas, Stinson Beach, Inverness, Point Reyes Station, Olema, and Tomales. We coordinate towing and rentals if your car is not safe to drive.
Learn More About Our Service AreasHow long does a typical auto body repair take?
It depends on the severity of the damage. A minor bumper repair or door ding can be done in one to two days. A full collision repair with frame work, panel replacement, and a complete repaint typically takes five to ten business days. We give every customer a realistic timeline upfront and contact you if anything changes.
Learn More About Our Service AreasCan you fix my Tesla or other EV?
Yes. We are Tesla-approved and trained on bonded-aluminum, high-voltage-safe, and structural EV repair processes. We also work on Rivian, Lucid, BMW i-series, and Mercedes EQ models. Marin has one of the highest EV adoption rates in the country and we are built for it.
Learn More About Our Service AreasDo you handle deer-strike damage?
Yes. Deer strikes are common on Sir Francis Drake, Lucas Valley Road, Highway 1, and through Lagunitas. We repair the front-end damage, replace radiators and condensers when needed, and refinish the panels so the car looks like nothing happened.
Learn More About Our Service AreasDo I have to use the shop my insurance company recommends?
No. In California, you have the legal right to choose your own auto body shop. Insurance companies sometimes steer customers to their "preferred" shops — often because those shops agree to cut costs. You are not obligated to use them. Choose the shop you trust, and we'll work directly with your insurer.
Learn More About Our Service AreasCan you match my car's exact paint color?
Yes. We use computerized paint-mixing technology that matches your vehicle's factory color code. For older vehicles where the paint may have faded, we blend the new paint into adjacent panels so the repair is invisible. Color matching is something we've refined over 50 years of work on every make and model.
Learn More About Our Service AreasWhat's the difference between paintless dent repair and traditional dent repair?
Paintless dent repair (PDR) uses specialized tools to massage the metal back into shape from behind the panel — no filler, no paint. It works well for dents where the paint hasn't cracked or been scratched. Traditional dent repair involves sanding, filling, priming, and repainting, and is necessary when the paint has been damaged. PDR is faster and less expensive when it's the right option.
Learn More About Our Service AreasDo you offer a warranty on your work?
Yes. Anthony's Auto Craft provides a lifetime warranty on all bodywork and paint repairs for as long as you own the vehicle. If anything we repaired fails due to workmanship, bring it back and we'll fix it at no charge.
Learn More About Our Service AreasIs rust something you can fix, or does it mean the car is done?
In most cases, rust is fixable — especially when caught early. Surface rust and rust bubbling under the paint can be ground out, treated, and repainted. Structural rust in the frame or floor is more serious, but often still repairable. Bring your car in and we'll give you an honest assessment of what's involved and whether repair makes economic sense.
Learn More About Our Service AreasYou're in San Rafael — do you really serve all of Sonoma County?
Yes — and Sonoma drivers make up a meaningful share of the cars in our shop on any given week. We serve Santa Rosa, Petaluma, Sonoma, Healdsburg, Sebastopol, Rohnert Park, Cotati, Windsor, Cloverdale, Glen Ellen, Kenwood, Guerneville, Forestville, Bodega Bay, Sea Ranch, Geyserville, and the surrounding communities. Petaluma is 20 minutes south on US-101. Santa Rosa is about 40. Healdsburg about an hour. Customers tell us the drive is worth it for the quality of work and the OEM certifications most shops up north don't carry.
Learn More About Our Service AreasHow long does a typical auto body repair take?
It depends on the severity. A minor bumper repair or door ding can be done in one to two days. A full collision repair with frame work, panel replacement, and a complete repaint typically takes five to ten business days. We give every customer a realistic timeline upfront and contact you if anything changes — no Sonoma driver wants to make a surprise second trip down 101.
Learn More About Our Service AreasCan you fix my Tesla or other EV?
Yes. We are Tesla-approved and trained on bonded-aluminum, high-voltage-safe, and structural EV repair processes. We also work on Rivian, Lucid, BMW i-series, and Mercedes EQ models. Sonoma's EV adoption is among the highest in the state and we are built for it.
Learn More About Our Service AreasCan you repair wildfire smoke and ash damage to paint?
Yes. Wildfire ash is acidic and etches clear coat if it sits on a vehicle through the heat of summer. We have repaired many vehicles after the 2017 Tubbs Fire and the 2019 Kincade Fire. Treatment ranges from full paint correction and ceramic resealing on lighter cases to spot repaint or full body repaint on more severe damage.
Learn More About Our Service AreasDo you handle deer-strike damage from rural Sonoma roads?
Yes. Deer strikes are common on Bohemian Highway, Coleman Valley Road, Highway 128, and the rural stretches around Glen Ellen, Geyserville, and Annapolis. We repair the front-end damage, replace radiators and condensers when needed, and refinish the panels so the car looks like nothing happened.
Learn More About Our Service Areas